• We offer complimentary shipping for all orders. Every order is custom made, please allow 2-3 weeks for your items to ship. If you wish to receive your package before that time frame period, please send us an email letting us know at contact@virginiajirash.com for express shipping options and other.

  • If you haven’t received our shipping confirmation email your order can be changed or cancelled, let us know via email.

    If your order has shipped, changes or cancellation would not be possible.

  • We gladly accept returns and exchanges, buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Contact us within: 5 days of delivery.

    Dispatch items back within: 30 days of delivery.

    But please contact us if you have any problems with your order.

    The following items can't be returned or exchanged:

    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for items on sale.

    We don’t accept returns on items from the brand bought at another store.

  • Our shipping envelopes are made from recycled materials and can be recycled again, or saved for another use.

    If you have any suggestions, let us know, we are always striving to do better!

  • We always do our best to ensure that your orders arrive to you on time. If your order hasn't arrived yet, you can track it online through the information provided in your shipping confirmation email.

  • If you have any issues with your order we will be happy to help solve it.

  • If you purchase an item during a sale or promotion, all items in that order are considered final sale. These pieces are not eligible for a return. For issues with promo/discount cards not working at checkout, please send us an email at contact@virginiajirash.com

  • We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards. We also accept Paypal.

  • Gift cards are final sale, and cannot be returned, exchanged or returned for cash except as required by law. This gift card has no expiration date. By using this card, you accept these terms and conditions.

  • It is possible you may be charged an international transaction fee by your bank if you are shopping outside of Mexico.

    Please inquire with your bank or credit card company before checking out. VIRGINIA JIRASH is not responsible for any international transaction fees charged to you by your bank or credit card.

  • Our products materials are sourced and manufactured responsibly. We always use recycled silver when possible, as working with silversmiths in Mexico on a fair-trade basis.

  • We aim to manufacture the highest quality product possible. As such, we offer a “no-questions” asked policy for any piece that is damaged or for which damage has occurred (outside of normal wear and tear) within one year of purchase.

    In the event this occurs, please email contact@virginiajirash.com and include the following information:

    Your First and Last Name

    Your Order Number

    Name or Style Number of the damaged piece

    Shipping Address

    Brief description of the issue and picture.

  • All of our products are sent in a branded box ready for gifting. If you wish to include a note or something special let us know via email.

  • Virginia handcrafts and designs every first piece on her studio to later work closely with silversmiths in Mexico for a bigger production of every piece.